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Authors Posts by Fady Sahhar

Fady Sahhar

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Fady is responsible for policy and regulatory matters related to Physical Disabilities and Aging, with primary focus on personal assistance, employment services, and service coordination. Emphasis is placed on engaging the Office of Long-Term Living and the Community HealthChoices Managed Care Organizations, coordination of care with Behavioral HealthChoices MCOs, and collaborations with other advocacy and provider associations. Fady is also the President / CEO of ProVantaCare, an RCPA-affiliated company focused on contracting with MCOs, and is the President of XtraGlobex, a consulting firm focused on Value-Based Payment contracting. He brings extensive experience in the advocacy and operations of human services providers in physical disabilities and aging, from his role at Liberty Resources, Inc., and his service with a number of nonprofit services providers. He earned an MBA in Marketing from The University of Tennessee and a PhD in Organizational Leadership from Capella University.

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The Office of Long-Term Living (OLTL) held webinars on Friday, November 20, 2020 and Tuesday, December 1, 2020 to provide information on the Act 24 cost report and give non-nursing facility providers a chance to ask questions.

A recording of each webinar and slides from each webinar can be found on the Pennsylvania Department of Human Services Long-Term Care Providers webpage under the “Act 24 Additional Resources” heading and on the OLTL COVID-19 Provider Resources webpage under the “Other Guidance and Resources” heading. The recordings for each date are titled “Act 24 COVID-19 Non-Nursing Facility Cost Reporting Presentation”. The slides for each date are titled “Act 24 COVID-19 Non-Nursing Facility Cost Reporting Presentation Slides”.

Questions regarding Act 24 reporting can be sent here.

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Washington, DC * November 18, 2020 – Today the US Department of Agriculture (USDA) announced the official launch of the AskUSDA Contact Center program. The AskUSDA Contact Center will serve as the “one front door” for phone, chat, and web inquires. It will transform how the public interacts with USDA and provide an enhanced experience for the public.

Prior to the creation and implementation of AskUSDA, members of the public had to navigate dozens of phone numbers and had no chat function or online platform for self-service. This situation created frustrations and inefficiencies. AskUSDA was created to make USDA more responsive to the public by providing a single destination for phone, chat, and web inquiries. Whether it’s talking to a USDA representative via phone, chatting with a live agent on our website, or communicating with USDA via email, the public will have streamlined access.

The launch of AskUSDA delivers a centralized contact center that offers customer service and consistent information for the public. With over 29 agencies and offices, USDA’s mission impacts every single person in the US and hundreds of millions around the globe. AskUSDA assures that farmers, researchers, travelers, parents, and more have efficient access to the information and resources that they need.

AskUSDA is set up to handle common questions across programs that service a variety of audiences. For example, customers who may have basic questions about USDA’s nutrition services can be assisted via phone, email, and web chat by trained AskUSDA representatives. Meanwhile, customers who may have complicated questions about loan programs can be quickly connected to agency experts. AskUSDA also hosts over 5,000 articles for a self-service option to help with more common questions such as food safety inquiries or pet-travel guidance.

Over the course of its pilot program, AskUSDA successfully assisted with over 93,000 citizen inquiries, and the AskUSDA website received over 1.4 million knowledge article page views. USDA looks forward to continuing to implement this enhanced best-in-class contact center across the department.

The public can contact AskUSDA by phone at (833) ONE-USDA. Representatives are available from 9:00 am – 5:30 pm Eastern Standard Time (EST) on weekdays. The website is available 24/7 and includes live chat agents who are available from 10:00 am – 6:00 pm EST on weekdays. Inquiries can also be sent via email at any time.

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The United States Department of Agriculture (USDA) is recognizing National Rural Health Day today to applaud the many contributions of rural communities and address the unique challenges that they face in accessing and delivering healthcare services. To celebrate, we are highlighting ways that we are working with rural leaders and our partners to increase access to critical healthcare across rural America. Learn more below.

USDA Leadership Discusses Rural Healthcare:

Real Stories of Small Towns Undergoing Big Changes:

Do you need help accessing rural healthcare funding opportunities?

For more information about National Rural Health Day, visit this webpage.

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Electronic Visit Verification (EVV) for Personal Care Services (PCS) Bulletin 07-20-04, 54-20-04, 59-20-04,00-20-03 outlines compliance requirements when manual edits are required to correct EVV visit data. The bulletin includes the following language addressing documentation for manual corrections:

  1. Visit Corrections and Documentation for Manual Corrections
  • If EVV visits require manual corrections or edits due to missing or incorrect data elements, providers must maintain hard copy documentation of the manual corrections for auditing purposes. Hard copy documentation is a paper copy.
  • Providers are to establish policy on documentation required to meet auditing requirements and standards as well as organization needs.

The intent of this requirement is to ensure that providers are prepared to provide physical documentation (hard copy) of the reason for manual corrections if requested during an on-site audit. Providers have flexibility in how to implement this requirement as long as physical documentation can be provided upon request. This statement does not dictate that providers must use paper time sheets; however, that is one option to satisfy this requirement. If documentation is kept electronically, such as in the provider’s EVV system, providers must be capable of producing hard copies of this documentation as requested.

Questions on the bulletin or this bulletin clarification should be directed here.

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