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The Office of Developmental Programs (ODP) has shared ODPANN 23-106: Medication Administration Train-the-Trainer Quarter 1 (Q1) 2024 Course Schedule, which announces the 2024 Quarter 1 (Q1) Train-the-Trainer Face-to-Face course schedule. All Train-the-Trainer Face-to-Face classes will continue to be virtual through March 31, 2023. Classes for new trainers and recertifying trainers will be held separately. Please refer to Announcement 23-105 regarding important changes beginning January 1, 2024.
The Office of Developmental Programs (ODP) has shared ODPANN 23-105: Medication Administration Paper Course Discontinuation Reminder, Online System Trainer Refresher Course, Grading Observations, and accessing the User Report (Initial Summary & Qualification Form). This announcement reminds Medication Administration trainers that the 2004 paper course and the 2004 and 2013 manuals will be discontinued and no longer valid for use in training students after December 31, 2023. The paper exam will also be discontinued as of this date.
The announcement also provides instructions on how to advertise an Online System Trainer Refresher Course being held in January 2024. In addition, it details instructions for trainers on how to grade Observation Checks in the Online Student courses and access the User Report (Initial Summary & Qualification Form).
If providers have not already started implementing EVV, providers are at risk of being out of compliance on January 1, 2024.
All claims and encounters for HHCS are subjected to EVV requirements for dates of service on or after January 1, 2024 and must have a corresponding EVV visit, or claims payment will be impacted. Manual editing compliance rates will also go into effect on January 1, 2024. Please reference the recently released bulletin “Electronic Visit Verification Requirements for Home Health Care Services in the Fee-for-Services Delivery and Managed Care Delivery Systems Bulleting, number 05-22-09, 07-22-03, 54-22-01, 59-22-01, 00-22-06.”
The Department of Human Services (DHS) will continue to monitor EVV data. If any systemic issues occur, DHS will communicate the issue and resolution via the Listserv and the website as soon as they can. Support volume is expected to increase now through the end of January 2024. Please be aware that response times may be longer than normal during this time.
As a reminder, available resources are on the DHS EVV website. There is also an FAQ page, which may answer a majority of your questions as well.
EVV ERROR STATUS CODES
Error Status Codes (ESC) are actively setting for all claims with services subject to EVV that are submitted through PROMISe for fee-for-service programs. EVV ESCs are currently setting in a pay and list status, so while claims continue to pay, the ESC still sets to educate the provider. Providers should be actively reviewing these ESCs to determine if their claims and EVV data are matching appropriately. The EVV Error Status Codes (ESC) published on the DHS EVV website outlines the conditions when claims would deny beginning with dates of service January 1, 2024, and after.
Providers experiencing issues should reach out to the appropriate contacts, which are included below, based on the issues they are experiencing.
For technical issues, such as DHS Sandata account assistance, Welcome Kit reissuance, account unlock issues either for DHS Aggregator or DHS Sandata EVV, and/or issues with the DHS Aggregator accepting file submissions, please contact: Provider Assistance Center (PAC) or 800-248-2152.
For issues related to HHAeXchange and CHC billing, please contact HHAeXchange and/or the appropriate CHC-MCO.
For general EVV program issues or requests to be added to the EVV Listserv, please contact the EVV Resource Account.
For billing issues, such as why EVV ESCs are setting, what the EVV ESCs mean, and questions about what is in the Aggregator, please contact the following program office claims:
ODP Claims Resolution Section | 1-866-386-8880, Hours of operation: Monday – Friday, 8:30 am –12:00 pm and 1:00 pm – 3:30 pm |
OLTL Provider Call Center | 1-800-932-0939
Hours of operation: Monday – Thursday, 9:00 am – 12:00 pm and 1:00 pm – 4:00 pm |
OMAP Provider Inquiry Line | 1-800-537-8862, choose option 2, then
option 6, then option 1 Hours of operation: Monday-Friday, 8:00 – 12:00 pm and 12:30 pm – 4:30 pm |
The Office of Developmental Programs (ODP) has shared ODPANN 23-104: Webinar Recording Now Available: Community Participation Support (CPS) Waiver Amendment Changes in the Intellectual Disability/Autism (ID/A) Waivers. This announcement provides details on accessing the webinar recording on CPS changes made in the recently approved ID/A waiver amendments. Please view the announcement for access information.
ODP announcements are now available on the MyODP website. These can be accessed by going to the Communications tab and selecting “ODP Announcements.” Please update your bookmarks to the ODP Announcements web page by January 5, 2024. The announcement database on MyODP will no longer be available after this date.
6100 Annual Training Course Certificate Refresh
All courses listed in the Annual Training Catalogue will have new certificates available on January 5, 2024. Courses listed in the catalogue will have updated links. Please visit the Annual Training Catalogue web page for updated links after January 5.
MyTranscript Replacing Download Certificates Block
The Download Certificates block will no longer be available to users after January 5, 2024. This block did not contain all certificates that can be received on MyODP. Users should now use the MyTranscript report to view all accessed certificates.
The MyTranscript report can be found in the Transcripts block available in the right sidebar of any MyODP web page.