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Mental Health

Insight to Impact: How CHE Behavioral Health Services Uses Dashboards for Real-World Outcomes
Featuring: CHE Behavioral Health Services & Qualifacts
Wednesday, December 3, 2025
1:00 pm ET; 12:00 pm CST
Register Here

In just over a year, CHE Behavioral Health Services leveraged Qualifacts’s modern Business Intelligence (BI) solution — an integrated data and analytics visualization platform delivering critical insights — to revolutionize its operations. The result? Improved financial performance, reduced denials, enhanced provider productivity, and board-ready reporting.

Join this webinar to see how CHE scaled dashboards across 11 states, built role-specific dashboards and reports, and turned data into meaningful, motivating narratives.

This webinar will:

  • Unpack the organizational challenges that led CHE to stand up a modern BI solution.
  • Learn the strategies CHE deployed to turn dashboards into decisions, with a focus on how CHE tracks clinical outcomes and quality assurance.
  • Show how role-based dashboards track productivity, incomplete visits, and more — giving regional managers and providers shared visibility.
  • Reveal what’s next for CHE and review best practices for behavioral health organizations looking to build a data-driven culture.

Featured Speakers:

Delnaz Moran
Chief Operating Officer, CHE Behavioral Health Services
Delnaz develops CHE’s overarching business strategy and implements workflows and resource allocation models that drive growth, operational excellence, and clinical impact. Her experience spans leadership roles across healthcare operations, behavioral health, and applied behavior analysis — each focused on improving access and outcomes for vulnerable populations.

Rich Rose
Senior Business Intelligence Consultant, Qualifacts
With nearly 30 years of experience in Quality and Compliance, Rich began his career with the Indian Health Service before leading quality improvement and compliance at an Oregon behavioral health program. Today, he helps organizations leverage Qualifacts’s BI tools to track outcomes and transform data into decision-making power.

From Pennsylvania Capital-Star “Pa.’s Rural Health Application Reveals Priorities in Federal Funding Request,” November 20, 2025:

Pennsylvania is hoping to secure its own slice of a $50 billion rural health fund in the face of federal Medicaid cuts, with a focus on bolstering a beleaguered workforce and expanding health access for more than two million people.

The Rural Health Transformation Fund was a last-minute addition to President Donald Trump’s summer budget bill that imposed Medicaid work requirements and cut upwards of $51 billion in funding to the commonwealth over the next decade. That new fund is worth roughly 37% of the estimated lost Medicaid funding in rural areas

The 67-page application requests up to $200 million in annual funding over the next five years, totaling $1 billion. Its six focuses include: technology and infrastructure, workforce, maternal health services, behavioral health services, aging and access, and emergency medical services and transportation.

The U.S. Department of Human Services is expected to award funding by the end of the year.

Key objective targets are:

  • Access to care: More than 85% of Pennsylvanians can get a routine primary care appointment within four weeks and urgent care appointments within one week.
  • Digital connectivity and telehealth: More than 85% of rural hospitals and clinics will have broadband and telehealth functionality. More than 50% of rural hospitals and clinics connected via Fast Healthcare Interoperability Resources.
  • Workforce adequacy: Reduce rural hospital vacancy rates by 10% for key direct care roles. Add three new rural training programs.
  • System sustainability: More than 60% of systems partnered with rural Community Health Centers for specialty care.
  • Health outcomes: Reduce the number of pregnant women living in rural areas with inadequate prenatal care by 20%.

From the PA Rural Health Transformation (RHT) Program Application:

Pennsylvania’s rural health transformation strategy is grounded in a balance of statewide coordination and regional leadership and collaboration. Pennsylvania’s “Health Hub” state agencies (Human Services, Health, Aging, Insurance, Drug and Alcohol Programs), and other partner agencies will establish clear strategic priorities focusing on access, workforce, maternal health, aging, behavioral health, EMS and infrastructure. Pennsylvania will leverage statewide technical expertise, evaluation, and financial oversight and support. Strong regional rural care collaborative will be composed of a roster of regional stakeholders that prioritize local needs, develop effective local sustainable solutions, and leverage existing resources and assets.

Pennsylvania will leverage established regional entities that coordinate regional economic development. These Partnerships for Regional Economic Performance (PREP) organizations are long-standing, quasi-governmental organizations that convene regional stakeholders, administer federal and state grants, collect local data, report outcomes, and catalyze public and private partnerships for regional economic development. They bring established governance structures, convening power, and a track record of successful cross-sector collaboration. PREPs (Figure 2) will convene regional stakeholders to create Rural Care Collaborative (RCCs) to align initiatives with regional economic planning and development – making the RHTP investments sustainable and promoting long-term partnerships.


If you have any questions, please contact RCPA COO and Mental Health Policy Director Jim Sharp.

Mental Health America has released their State of Mental Health in America 2025 Report. The report highlights the latest national data and provides state-level rankings on mental health and wellbeing in the U.S. It serves as a collection of data across all 50 states and the District of Columbia, with the goal of providing a snapshot of mental health status among youth and adults, tracking changes in prevalence of mental health issues and access to mental health care, and understanding how changes in national data reflect the impact of legislation and policies.

The report highlights:

  • Prevalence of mental health and substance use issues;
  • Access to adequate insurance and mental health care; and
  • Which states have higher barriers in accessing mental health care.

Pennsylvania ranked 7th in the overall rankings, indicating a lower prevalence of mental illness and higher rates of access to care. Individually, PA was ranked 4th in access to care, 30th in prevalence of any mental illness, and 31st in mental health workforce availability.

Read the full report here. Please contact Emma Sharp with any questions.

RCPA member The Alliance of Community Service Providers’ 22nd Annual Conference for Direct Service Professionals will take place on Friday, February 27, 2026, from 8:00 am – 4:00 pm at the Hilton Philadelphia City Avenue.

This year’s theme — Celebrating Our Journey…Charting the Path Ahead — honors the extraordinary work of Direct Service Professionals across our region and reaffirms the Alliance’s commitment to moving human services forward. It promises to be an energizing day of learning, connection, and celebration.

Workshop Proposals:

The Alliance of Community Service Providers is now accepting workshop proposals for this year’s conference. If you or members of your team are interested in presenting, please review the Request for Proposals (RFP). Proposals are due no later than December 31, 2025. Notifications of accepted workshops will be sent by mid-January. Please submit your RFPs electronically.

Sponsorship Opportunities:

Once again, the Alliance is pleased to offer a range of sponsorship opportunities for organizations that wish to support the conference and show their commitment to the DSP workforce.

Sponsorship is a great way to:

  • Increase visibility among hundreds of human service professionals;
  • Support the professional development of the frontline workforce; and
  • Align your organization with innovation and excellence in the sector.

View the form for key information, and please email Michael or Cherie to indicate your intention to sponsor.

Save the Date & Spread the Word:

Please mark your calendars for February 27, 2026, and feel free to begin sharing the announcement within your networks. We look forward to another outstanding conference that brings our community together and strengthens the future of human services.

The Pennsylvania Department of Drug and Alcohol Programs (DDAP) will host its Annual Women and Children’s Meeting from 10:00 am – 12:00 pm on Wednesday, December 10. The virtual meeting provides an opportunity to connect, collaborate, and share updates on programs and initiatives that support women and children across the Commonwealth. Participants will hear from county administrators and receive statewide updates highlighting innovative efforts and best practices related to supports and services for women and children in Pennsylvania.

Use the information below to join the meeting or add the meeting to your calendar.

Join the meeting
Meeting ID: 251 287 171 369 74
Passcode: RJ2pc2fR

Dial in by phone
+1 267-332-8737,,471562118# (United States, Philadelphia)
Find a local number
Phone conference ID: 471 562 118#

From the Center for Connected Health Policy 11-18-25 Newsletter:

Last week, after agreeing to a deal to end the federal government shutdown, Congress passed a continuing resolution that would reopen the government, at least through January 30, 2026. Within the continuing resolution package was an extension of the Medicare telehealth waivers, which had previously expired on October 1, 2025 (NOTE: The package contained several divisions, however the link provided in this newsletter only goes to the section containing the telehealth items). In the passed legislation, the telehealth waivers that had expired will now be extended through January 30, 2026.


  TELEHEALTH WAIVER NEW EXPIRATION DATE
Waiving the location requirements (geographic and type of site) January 30, 2026
Expanded list of eligible telehealth providers January 30, 2026
Allowing federally qualified health centers (FQHCs) and rural health clinics (RHCs) to be eligible telehealth providers January 30, 2026
Delaying the prior in-person visit for mental health when certain permanent telehealth policy requirements are not met January 30, 2026
Delaying the prior in-person visit for mental health provided via telecommunications technology for FQHCs and RHCs January 30, 2026
Allowing of audio-only for telehealth services January 30, 2026
Extending the use of telehealth to conduct a face-to-face encounter for recertification of eligibility for hospice care January 30, 2026
Extending the Acute Hospital Care at Home Initiative January 30, 2026

In drafting the extension, Congress struck out the previous date in federal law of “September 30, 2025” (when the waivers previously ended) and placed the new expiration date of “January 30, 2026.” The extension of the waivers will be retroactive to September 30, 2025. Therefore, if a telehealth interaction took place starting October 1 through to the end of the shutdown, but was not eligible for coverage/payment under permanent telehealth policy, it would now be eligible under federal law.

What does this mean in light of the final rule for the 2026 Physician Fee Schedule (PFS)?

In the final rule for the 2026 PFS, the Centers for Medicare and Medicaid Services (CMS) aligned their policies on the prior in-person visit for mental health when an FQHC/RHC uses telecommunications technology with what Congress had put in place for other provider types (i.e. psychologists, counselors, etc.) delivering mental health services via telehealth when certain requirements (i.e., patient location) under permanent telehealth policy were not met. Prior to this continuing resolution being passed, CMS required that FQHCs and RHCs must meet the prior in-person visit requirements for all mental health visits that took place via telecommunications technology starting October 1, 2025. Due to the funding bill extensions, this requirement will no longer need to be met as the waiver’s expiration date is now January 30, 2026, with the in-person requirements now becoming effective on or after January 31, 2026. Even though CMS changed the federal regulations to reflect the need to have a prior in-person visit for mental health visits provided via telecommunications technology by an FQHC or RHC starting October 1, 2025, federal statute would take precedence over regulations. You can read more about the final rules for the 2026 PFS in CCHP’s fact sheet.

As for the effect this continuing resolution will have on other items in the 2026 PFS final rule, very little will change. CMS could not make changes to the telehealth policies in federal law as Congressional action would be required to do so, thus the 2026 PFS telehealth policies centered on issues that were not covered by the telehealth waivers. Readers may wonder about the policies regarding FQHCs and RHCs providing non-mental health services via telecommunications technology. With this new waiver expiration date of January 30, 2026, it simply means that those non-mental health services provided via telecommunications technology by an FQHC or RHC will again technically be regarded as “telehealth visits” and not “non-mental health services provided via telecommunications technology.” The reimbursement rate will not change nor how the entities bill for services since even during the shutdown, FQHCs and RHCs were instructed to continue to bill non-mental health services provided by telecommunications technology with G2025 and they were being paid the same rate they would have received had the service been labeled a “telehealth” service.

What’s Next?

It is important to highlight that this latest action has only extended the telehealth waivers an additional two and a half months, which is the same extension period as the funding for the federal government. This will mean that talks and negotiations will need to happen again in December and January and another bill will need to be passed if we are to avoid another shut down and expiration period.

Additionally, in early November, CMS announced that it would return all telehealth claims submitted between October 1 and November 10, 2025, that were not identified as definitively qualifying as mental health (as those were the primary telehealth services still covered during the waiver lapse period). Now that the waivers have been reinstated — and applied retroactively — providers may wish to resubmit any claims that were returned during that period, as well as submit all telehealth claims that may have been previously held.


These updates, as well as a full review of current State and Federal telehealth policies and practices, will be presented at the next RCPA Telehealth Work Group meeting on Tuesday, November 25, 2025, at 10:00 am. Register for the meeting here.

If you have any questions, please contact RCPA COO Jim Sharp.

RCPA, in partnership with its members, has submitted public comments in response to the Office of Mental Health and Substance Abuse Services’ (OMHSAS) proposed Licensure of Crisis Intervention Services regulations. RCPA thanks OMHSAS for their effort in creating licensing standards that align with national best practice standards for the Commonwealth’s crisis intervention system and their receptivity to further recommendations from current crisis providers.

The proposed regulations have been reviewed by members of RCPA’s 988/Crisis Work Group, who are some of the most experienced and knowledgeable leaders in Pennsylvania’s Crisis System. With their expertise, RCPA developed comments and recommendations to guide the State towards meaningful regulations for Crisis Intervention Licensure.

The largest areas of concern in the proposed regulations are in regard to the staffing requirements and fiscal impacts, which led to the following recommendations:

  • Flexibility in the staffing requirements to account for the national behavioral health workforce shortage.
  • A transparent cost analysis of the true cost of implementing the regulations to ensure that the regulations do not become an unfunded mandate.
  • Increased clarity on the role of community outpatient clinics that are not connected to larger hospital systems.
  • The assembly of a stakeholder work group, similar to the forums that OMHSAS convened for their PRTF regulations, to ensure that provider and other stakeholder concerns are addressed before promulgation of the regulations.

Read RCPA’s full public comments here. Contact Emma Sharp with any questions.

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From Chaos to Clarity: How Human Service Leaders Bring Order to Oversight
Tuesday, December 9, 2025
12:00 pm ET
Register Here

Keeping up with inspections and licensing requirements can feel like an endless chase — especially when each site or program has its own system. Many organizations are finding new ways to bring structure, visibility, and calm to these responsibilities, even with limited resources.

Join us on Tuesday, December 9, 2025, at 12:00 pm ET for From Chaos to Clarity: How Human Service Leaders Bring Order to Oversight, a live webinar co-hosted by RCPA and PUPS Software. This session brings together leaders for an open, practical conversation about streamlining inspections, licensing, and operational readiness.

Featured Panelists:

  • Jim Sharp, Chief Operating Officer & Director of Mental Health Services, RCPA
  • Savannah David, Service Director – ID/A NE Region, Step By Step, Inc.
  • Morgan Gerety, Director of Maintenance, Caring, Inc.

We’ll talk about:

  • Practical steps to bring consistency and visibility to inspections and licensing;
  • How to move from paper and spreadsheets to digital processes without overwhelming your team;
  • Real examples of accountability and readiness in action; and
  • Lessons learned from organizations that replaced annual scrambles with steady progress.

Whether your team is just getting started or already modernizing oversight, you will walk away with useful ideas, peer insights, and tools to support your next steps.