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CHC Fact Sheet on Service Coordination

Community HealthChoices (CHC) is Pennsylvania’s mandatory managed care program for individuals who are dually eligible for Medicare and Medicaid, and individuals 21 years of age or older with physical disabilities who receive long-term services and supports (LTSS) through Medicaid. Under CHC, LTSS and each participant’s person-centered service plan are managed by a service coordinator (SC). Service coordinators work with the CHC managed care organizations as a single point-of-contact to help participants obtain health services and supports.

CHC is currently live in the Southwest and Southeast. CHC will launch in the remainder of the state on January 1, 2020. There is a 30-minute online training on CHC to provide additional information on this program. If you have other questions about CHC, view the comprehensive question and answer document. For additional information about service coordination in CHC, view this fact sheet.

If you have any questions, please visit the HealthChoices website or submit via email.