The Office of Mental Health and Substance Abuse Services (OMHSAS) has issued clarification on policy regarding encounter signatures for crisis services. The updated policy outlines that OMHSAS considers mobile mental health crisis services to be emergency services. While every effort should be made to obtain a signature from the beneficiary or a parent, legal guardian, relative, or friend, when such a signature cannot be obtained due to the nature of the situation, crisis intervention service providers are permitted to insert “Signature Exception” on the signature line of the encounter form.

RCPA has inquired if the encounter verification under these circumstances can be considered for similar applications to other programs under other OMHSAS licensed services. If you have any questions, please contact RCPA COO and Policy Director Jim Sharp.