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DHS

The Department of Human Services (DHS) recognizes that the corrective action process is a cornerstone of human services licensing. In 2019, the Department released a webinar, Developing a Plan of Correction, to assist providers with the successful development and implementation of acceptable Plans of Correction. Likewise, the Plan of Correction Quick Reference Guide was issued as a tool to assist our providers with this process.

The Department is seeking your feedback on these resources. Please complete this survey by July 26, 2023, in order to assist DHS in determining what additional steps are needed to ensure that our providers are sufficiently educated and supported in the Plan of Correction process.

If you have further questions, please contact your respective RCPA Policy Director for guidance.

The Pennsylvania Insurance Department (PID) and the Pennsylvania Department of Human Services (DHS) have put a survey together to try to gain an understanding of the insurance market for both foster care and childcare providers. Both agencies have heard about difficulties experienced by these providers in finding insurance coverage, coupled with the rising cost of insurance for foster care and childcare. You can also read the letter from Acting DHS Secretary Valerie Arkoosh as well as Acting Commissioner of the PA Insurance Department Michael Humphrey, which outlines the importance of completing the survey. Complete the survey here.

Please share this survey where you feel appropriate, and reach out with any questions or concerns you may have. This survey will close Monday, July 31, 2023. Feel free to contact PID’s Caolinn Martin or DHS’ Jameekia Barnett with questions regarding the survey. If you have any additional questions, please contact RCPA MH Policy Director Jim Sharp.

Photo by Markus Winkler on Unsplash

The DHS Licensing Administration wishes to provide important information about procedural updates related to the issuance of renewal Certificates of Compliance. In August 2022, the renewal process was updated to require the Civil Rights Compliance Attestation (HS2125) be submitted together with the renewal application to Licensing Administration. Feedback with this procedure change has been favorable.

In reviewing their procedure for issuing the renewal Certificates of Compliance, the Licensing Administration has found that a significant number of providers request changes to their licenses after a renewal has been issued but before the current license expired. This adds an increase in processing time, as the administration then must revise the unexpired license and reissue the renewed license. As a result, it slows down the process to issue the other renewals in queue. Therefore, the procedure has changed. The renewal Certificates of Compliance will not be issued until the current Certificate of Compliance is within 30 days of expiration. This procedural change will better facilitate the timely and accurate issuance of renewal Certificates of Compliance.

Below are a few reminders:

  • The Bureau of Equal Opportunity no longer issues an approval letter after submission of the Civil Rights Compliance (CRC) Attestation (HS2125). The renewed Certificate of Compliance verifies that the CRC Attestation (HS2125) was accepted/approved.
  • The Civil Rights Compliance Attestation (HS2125) can be found here.
  • Licensing Administration frequently uses email for communication, including emailing of the Certificate of Compliance. Therefore, Licensing Administration must be notified of email changes. The renewal application should also include current email addresses.
  • When contacting Licensing Administration, please include the following in the subject line of the email: REASON – AGENCY/FACILITY NAME – LICENSE/CERTIFICATE NUMBER. The reason can be RENEWAL, QUESTION, REQUEST, REVISION, etc.
  • The contact information for each Program Office served by Licensing Administration is as follows:
    • Office of Children, Youth and Families (OCYF): Email | 717-787-9763
    • Office of Mental Health & Substance Abuse Services (OMHSAS): Email | 717-703-0006
    • Office of Long-Term Living (OLTL/BHSL) – Personal Care Homes & Assisted Living Residences: Email | 717-705-0382
    • Office of Developmental Programs (ODP): Email | 717-787-6958
    • Licensing Administration Director: Email | 717-705-6954

Message From the Department of Human Services
June 8, 2023

Harrisburg, PA — The Shapiro Administration today announced it has completely eliminated a backlog of Medicaid provider enrollment and revalidation applications, paving the way for more health care providers to become part of the Medicaid program, and giving Medicaid recipients more options for care. This announcement follows news in late April that the Department of Human Services (DHS) had already reduced the provider backlog by 75 percent within Governor Shapiro’s first 100 days in office.

As of January 2023, there was a backlog of more than 35,000 provider applications and revalidation applications that were more than 30 days old. Within the first 100 days of the Administration, the number of waiting applicants was reduced by 75 percent to under 8,500 applications, and that backlog has now been entirely eliminated.

“Pennsylvania is fortunate to have so many caring, high-quality health care providers and professionals who want to be part of the Medicaid program and care for some of our most vulnerable friends, neighbors, and loved ones,” said DHS Acting Secretary Dr. Val Arkoosh. “I want to thank them and DHS staff who worked so diligently on this issue. They have helped to ensure that Medicaid recipients in the Commonwealth can continue to get the care they need and deserve.”

By federal law, organizations are not able to offer care to patients under the Medicaid program unless they are enrolled providers. In addition, DHS must revalidate Medicaid service providers every five years. Any backlogs in processing applications means that providers who want to offer services to Medicaid recipients cannot do so until their applications are approved.

The Medicaid program in Pennsylvania serves more than 3.7 million people, including children, seniors, and people with disabilities. Recognizing the scope of the backlog and its impact on Pennsylvanians, the Shapiro Administration and DHS staff and leadership acted quickly to address it, removing roadblocks to processing applications quickly and cutting red tape.


Read the full announcement here. If a member has not been notified of the status of a pending enrollment or revalidation, please contact your RCPA Policy Director.

The Pennsylvania Department of Human Services (DHS) Office of Long-Term Living (OLTL) announced that they will be offering a webinar on the topic of the PA Achieving a Better Life Experience (ABLE) Savings Program. The webinar is scheduled for June 8, 2023, from 10:00 am – 11:00 am and will be presented by a representative of the PA Treasury Department.

A PA ABLE account gives individuals with qualifying disabilities (eligible individuals) and their families and friends a tax-free way to save for disability-related expenses while maintaining government benefits. Federal and state law authorized the creation of PA ABLE accounts.

OLTL Service Coordinators, Direct Service Providers, Community HealthChoices (CHC) managed care organization (MCO) staff, and any individuals that work on employment are strongly encouraged to participate in this webinar to assist with understanding the PA ABLE Program and how it can benefit OLTL participants.

Please register here. After registering, you will receive a confirmation email containing information about joining the webinar.

Questions about this webinar should be directed to Ryan Dorsey, OLTL.