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Finances

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Please disregard this reminder if you have already registered.

Strengthening Behavioral Health Self‑Pay Collections: Best Practices & Strategies
Thursday, May 21, 2026 | 1:00 pm
Register Here

Join Heather Hearn, Chief Revenue Officer, RCPA Business Member ZMark Health, for a focused session on strengthening self‑pay collections through clear communication, consistent processes, and thoughtfully designed workflows for behavioral health settings. Co-hosting this webinar will be RCPA COO and Mental Health Services Division Director Jim Sharp.

During this session, ZMark Health will cover:

  • Setting financial expectations early and with clarity;
  • Normalizing collections at the point of service;
  • Applying financial policies consistently; and
  • Additional best practices.

As a leader in revenue cycle services for behavioral health organizations, ZMark Health will share practical insights and actionable strategies to help streamline self‑pay workflows and enhance the patient financial experience.

This session supports our ongoing efforts to improve operational efficiency, strengthen financial performance, and deliver service excellence. We hope you can join us!

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The Pennsylvania Department of Human Services (DHS) Office of Long-Term Living (OLTL) is offering a webinar on the PA Achieving a Better Life Experience (ABLE) Savings Program on May 21, 2025, from 12:00 pm – 1:00 pm. Register here.

A PA ABLE savings account gives individuals with qualified disabilities and their families and friends a tax-free way to save for a wide range of disability-related expenses while maintaining important benefits. The state and federal tax-free investment options are offered to encourage eligible individuals and their families to save private funds to support health, independence, and quality of life.

Some of the agenda topics will include eligibility requirements for opening a PA ABLE account, federal and state tax benefits of PA ABLE, and how a PA ABLE account interacts with current benefits.

OLTL Service Coordinators, Direct Service Providers, Community HealthChoices (CHC) Managed Care Organization (MCO) staff, and any individuals who work in employment supports are encouraged to participate in this webinar, as it will help them understand the PA ABLE Program and how it can benefit the OLTL participants they serve.

After registering, you will receive a confirmation email containing information about joining the webinar. If you require accommodations to participate in this webinar, please contact OLTL via email.

Questions regarding this webinar should be directed to Randy Loss, OLTL.

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