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LTC

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Effective Monday, June 16, 2025, the PA Consumer Service Center (Inspiritec) began accepting Long-Term Care (LTC) and Home and Community-Based Services (HCBS) applications over the phone. Individuals can call 1-866-550-4355 to apply for Medicaid, including LTC and HCBS. This information can be found on the DHS website, as well.

To communicate this change, the Department of Human Services (DHS) publicized this info with external stakeholders, posted banner messaging to multiple DHS web pages, added messaging to the Statewide Customer Service Center (CSC) wait time menu, and shared this information internally. DHS also provided Consumer Service Center staff with additional information needed to accurately capture information specific to LTC and HCBS applications.

Questions regarding this initiative can be directed to the DHS helpline at 800-692-7462.

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Photo by Tai's Captures on Unsplash

The Pennsylvania Department of Health (DOH) has released an updated Respiratory Virus Outbreak Toolkit for Long-Term Care Facilities, including Personal Care Homes and Assisted Living Residences.

The updated toolkit was developed to provide recommendations for facilities before and during a respiratory virus outbreak. This toolkit covers many respiratory viruses, including influenza, respiratory syncytial virus (RSV), COVID-19, adenovirus, and more. While this toolkit does include information about COVID-19, a more detailed toolkit for LTCFs specific to COVID-19 can be found here. This toolkit replaces the previous Influenza Outbreak Toolkit for Long-Term Care Facilities.

DOH is in the process of updating the poster required by the Influenza Awareness Act. In the meantime, providers are encouraged to continue to use the 2023-2024 Poster.

Questions about this communication should be sent electronically.

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