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RCPA Member

Insight to Impact: How CHE Behavioral Health Services Uses Dashboards for Real-World Outcomes
Featuring: CHE Behavioral Health Services & Qualifacts
Wednesday, December 3, 2025
1:00 pm ET; 12:00 pm CST
Register Here

In just over a year, CHE Behavioral Health Services leveraged Qualifacts’s modern Business Intelligence (BI) solution — an integrated data and analytics visualization platform delivering critical insights — to revolutionize its operations. The result? Improved financial performance, reduced denials, enhanced provider productivity, and board-ready reporting.

Join this webinar to see how CHE scaled dashboards across 11 states, built role-specific dashboards and reports, and turned data into meaningful, motivating narratives.

This webinar will:

  • Unpack the organizational challenges that led CHE to stand up a modern BI solution.
  • Learn the strategies CHE deployed to turn dashboards into decisions, with a focus on how CHE tracks clinical outcomes and quality assurance.
  • Show how role-based dashboards track productivity, incomplete visits, and more — giving regional managers and providers shared visibility.
  • Reveal what’s next for CHE and review best practices for behavioral health organizations looking to build a data-driven culture.

Featured Speakers:

Delnaz Moran
Chief Operating Officer, CHE Behavioral Health Services
Delnaz develops CHE’s overarching business strategy and implements workflows and resource allocation models that drive growth, operational excellence, and clinical impact. Her experience spans leadership roles across healthcare operations, behavioral health, and applied behavior analysis — each focused on improving access and outcomes for vulnerable populations.

Rich Rose
Senior Business Intelligence Consultant, Qualifacts
With nearly 30 years of experience in Quality and Compliance, Rich began his career with the Indian Health Service before leading quality improvement and compliance at an Oregon behavioral health program. Today, he helps organizations leverage Qualifacts’s BI tools to track outcomes and transform data into decision-making power.

RCPA member The Alliance of Community Service Providers’ 22nd Annual Conference for Direct Service Professionals will take place on Friday, February 27, 2026, from 8:00 am – 4:00 pm at the Hilton Philadelphia City Avenue.

This year’s theme — Celebrating Our Journey…Charting the Path Ahead — honors the extraordinary work of Direct Service Professionals across our region and reaffirms the Alliance’s commitment to moving human services forward. It promises to be an energizing day of learning, connection, and celebration.

Workshop Proposals:

The Alliance of Community Service Providers is now accepting workshop proposals for this year’s conference. If you or members of your team are interested in presenting, please review the Request for Proposals (RFP). Proposals are due no later than December 31, 2025. Notifications of accepted workshops will be sent by mid-January. Please submit your RFPs electronically.

Sponsorship Opportunities:

Once again, the Alliance is pleased to offer a range of sponsorship opportunities for organizations that wish to support the conference and show their commitment to the DSP workforce.

Sponsorship is a great way to:

  • Increase visibility among hundreds of human service professionals;
  • Support the professional development of the frontline workforce; and
  • Align your organization with innovation and excellence in the sector.

View the form for key information, and please email Michael or Cherie to indicate your intention to sponsor.

Save the Date & Spread the Word:

Please mark your calendars for February 27, 2026, and feel free to begin sharing the announcement within your networks. We look forward to another outstanding conference that brings our community together and strengthens the future of human services.