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Supporting Families Survey

The Office of Developmental Programs (ODP) wants your feedback! The anonymous Supporting Families Survey seeks input from individuals who receive support from a Supports Coordinator (SC, also known as a case manager or case worker), and family members of people who receive support through an SC. The survey helps ODP learn if people and their families have the information and support they need. Your answers will help to improve services from ODP and local partners.

Why take the survey?

  • You can let ODP know your satisfaction with the support you and your family receive from the SC.
  • You can let ODP know other things that would be helpful for you and your family.
  • ODP will be able to prepare information and supports to meet your family’s and other families’ needs.

Visit here to fill out the survey in English or in Spanish.

Image by Gerd Altmann from Pixabay

Administrative Entities are asked to assist the Office of Developmental Programs (ODP) in achieving the request below of all Supports Coordinators. Please keep the survey available and ensure that SCOs are providing the information as requested.

Supports Coordinators have been asked to provide the following information to the individuals and their families at any contact in May and June 2023.

  • Digital Version of Supporting Families Survey — This could be emailed and includes the link to the survey as well as the QR code to access the survey.
  • Printable Version of Supporting Families Survey — This could be printed and mailed and includes the QR code to access the survey.
  • Texting — The QR code itself could also be texted by itself; the information on the flyers is included on the first page of the survey.

For Those Who Need Help Taking the Survey:

Both flyers explain how to request help taking the survey by sending an email to ODP outreach. Once a request is received, the person will be called by a member of the PA Community of Practice (CoP) for Supporting Families Leadership Team. They will be asked the questions over the phone, and the person assisting will enter their responses. This is a great opportunity for people who have limited or no access to the internet.

The survey was developed by the PA CoP for Supporting Families Leadership Team as the measure for our Quality Management Plan for Supporting Families. The results of the 2021 survey showed that 70% of families have the information and support that they need when and how they need it. In 2023, we hope to learn more about how people want to receive support and topics of information across all life domains that people would find helpful. It is hoped that this survey will help ODP, Supports Coordinators and Organizations, as well as Administrative Entities to know more about how to support people in the context of their families.

If you would like further information about the CoP for Supporting Families or the Quality Management Plan and/or survey, please contact Candida Walton.