Free Member Webinar on PA Navigate Announced
Webinar
LTSS Subcommittee February 4 Agenda, Meeting Link Released
The Office of Long-Term Living (OLTL) has released the agenda and call information for the February 4, 2026, Long-Term Services and Supports (LTSS) Subcommittee meeting. This meeting will be held via webinar/remote streaming only from 10:00 am – 1:00 pm.
Comments and questions for this meeting should be sent electronically.
The conference line for the meeting is:
Bridge Number: 1 (914) 614-3221 PIN: 938-224-090#
Webinar Link
Remote Streaming Link
For additional information about this meeting, visit the LTSS Subcommittee website.
From Chaos to Clarity: The Definitive Client Engagement Case Study — Webinar on January 28 With RCPA Member Qualifacts
From Chaos to Clarity: The Definitive Client Engagement Case Study
Date: Wednesday, January 28, 2026
Time: 12:00 pm CST / 1:00 pm EST
Featuring: Eastern Shore CSB & Qualifacts
Visit Here to Register
Behavioral health organizations are under increasing pressure to do more with less — reduce avoidable rework, improve access to care, and deliver a better client experience without adding staff. In this case-study webinar, Eastern Shore Community Services Board (CSB) shares how they turned fragmented processes into a streamlined, measurable client engagement strategy.
By implementing Qualifacts’ Client Engagement solutions, Eastern Shore CSB modernized intake, communication, and follow-up workflows — keeping care moving, reducing delays, and improving operational clarity across the organization.
Join this webinar to hear directly from the team at Eastern Shore CSB as they walk through what changed, how it changed, and the tangible impact on day-to-day operations.
In this webinar, we will:
- Break down the highest-friction steps in client workflows — including intake, communication, and billing readiness — and show how Eastern Shore standardized them;
- Explore how automated reminders and follow-ups created a consistent client engagement cadence that reduced no-shows and drop-offs;
- Demonstrate how integrated client portal and telehealth workflows expanded access without increasing headcount;
- Show how accelerating signatures and statements in-portal helped maintain billing momentum and avoid downstream delays; and
- Share practical takeaways behavioral health organizations can apply immediately to improve efficiency and client experience.
Featured Speakers
Stephen Hopkins
EHR Systems Administrator, Eastern Shore CSB
Stephen has been with Eastern Shore CSB for eight years and manages all EHR configuration, reporting, virtual care, and client engagement solutions. With a background in Information Technology, he has successfully led the organization’s use of Credible and Credible Client Experience Solutions — driving meaningful improvements in portal adoption, engagement, and telehealth delivery.
Sarah Taylor, RN
Product Specialist II, Qualifacts
Before joining Qualifacts, Sarah spent 16 years as a registered nurse supporting mental health clients across emergency, crisis stabilization, and in-home care settings. She brings hands-on clinical experience and deep implementation expertise to her role, helping organizations maximize the value of Qualifacts’ EHR and client engagement platforms.
Reminder for IPRC Follow-Up Webinar: A Deep Dive Into CARF’s NEW Standards for Disorders of Consciousness
Thursday, January 22, 2026
3:00 pm – 4:00 pm ET; 2:00 pm – 3:00 pm CT;
1:00 pm – 2:00 pm MT; 12:00 pm – 1:00 PT
Register Here
You asked, and we listened! Based on attendee feedback, IPRC is offering a follow-up presentation to pair with the information presented on January 6, 2026. This webinar will provide information on the new Disorders of Consciousness Program Standards in greater detail.
Please join us as IPRC again hosts special guest Terry Carolan from CARF International to explain the new Disorders of Consciousness Program Standards.
Presenter Bio:
Terrence Carolan
Terrence Carolan, Managing Director of the Medical Rehabilitation and Aging Services accreditation areas at the Commission on Accreditation of Rehabilitation Facilities (CARF), has more than 20 years of experience as a provider, administrator, and educator in the human services field. Terry joined CARF after working in clinical and administrative leadership positions within Select Medical’s Inpatient Rehabilitation Division and the Kessler Institute for Rehabilitation since 2001. Terry was a CARF surveyor for 10 years and holds a degree in physical therapy from Simmons College in Boston. He also recently completed his master’s degree in business administration from the University of Wisconsin-Eau Claire.
Objectives: At the end of this session, the learner will:
- Discuss the CARF International Disorders of Consciousness (DoC) Program Standards in detail; and
- Identify the process for applying for Accreditation for a Disorders of Consciousness Specialty Program.
Audience: This webinar is intended for all interested members of the rehabilitation team; attendees do not need to be CARF Certified in order to attend.
Level: Beginner-Intermediate
Certificate of Attendance: Certificates of attendance are available for all attendees. No CEs are provided for this course.
IPRC Follow-Up Webinar: A Deep Dive Into CARF’s NEW Standards for Disorders of Consciousness
Thursday, January 22, 2026
3:00 pm – 4:00 pm ET; 2:00 pm – 3:00 pm CT;
1:00 pm – 2:00 pm MT; 12:00 pm – 1:00 PT
Register Here
You asked, and we listened! Based on attendee feedback, IPRC is offering a follow-up presentation to pair with the information presented on January 6, 2026. This webinar will provide information on the new Disorders of Consciousness Program Standards in greater detail.
Please join us as IPRC again hosts special guest Terry Carolan from CARF International to explain the new Disorders of Consciousness Program Standards.
Presenter Bio:
Terrence Carolan
Terrence Carolan, Managing Director of the Medical Rehabilitation and Aging Services accreditation areas at the Commission on Accreditation of Rehabilitation Facilities (CARF), has more than 20 years of experience as a provider, administrator, and educator in the human services field. Terry joined CARF after working in clinical and administrative leadership positions within Select Medical’s Inpatient Rehabilitation Division and the Kessler Institute for Rehabilitation since 2001. Terry was a CARF surveyor for 10 years and holds a degree in physical therapy from Simmons College in Boston. He also recently completed his master’s degree in business administration from the University of Wisconsin-Eau Claire.
Objectives: At the end of this session, the learner will:
- Discuss the CARF International Disorders of Consciousness (DoC) Program Standards in detail; and
- Identify the process for applying for Accreditation for a Disorders of Consciousness Specialty Program.
Audience: This webinar is intended for all interested members of the rehabilitation team; attendees do not need to be CARF Certified in order to attend.
Level: Beginner-Intermediate
Certificate of Attendance: Certificates of attendance are available for all attendees. No CEs are provided for this course.
Upcoming Trainings for ODP’s Life Sharing Waiver Service Announced
The Office of Developmental Programs (ODP) wants to continue to expand the use of the Life Sharing service, as this service is rated as having one of the highest satisfactions by individuals for having an everyday life (IM4Q data). ODP is hosting two webinars to provide education and an explanation about the Life Sharing service.
To register:
- Expanding Life Sharing — Friday, February 27
- Life Sharing: An Option for an Everyday Life for Individuals and Families — Monday, March 2
Please see ODPANN 26-007 for more details.
Reminder for IPRC Webinar: Understanding CARF’s New Standards for DoC
Tuesday, January 6, 2026
1:00 pm – 2:00 pm ET; 12:00 pm – 1:00 pm CT;
11:00 am – 12:00 pm MT; 10:00 am – 11:00 am PT
Register Here
Please join us as the IPRC hosts special guest Terry Carolan from CARF International, who will share the new Disorders of Consciousness Program Standards.
Presenter Bio:
Terrence Carolan
Terrence Carolan, Managing Director of the Medical Rehabilitation and Aging Services accreditation areas at the Commission on Accreditation of Rehabilitation Facilities (CARF), has more than 20 years of experience as a provider, administrator, and educator in the human services field. Terry joined CARF after working in clinical and administrative leadership positions within Select Medical’s Inpatient Rehabilitation Division and the Kessler Institute for Rehabilitation since 2001. Terry was a CARF surveyor for 10 years and holds a degree in physical therapy from Simmons College in Boston. He also recently completed his master’s degree in business administration from the University of Wisconsin-Eau Claire.
Objectives: At the end of this session, the learner will:
- Describe recent research and guidance on the treatment of individuals with Disorders of Consciousness (DoC);
- Discuss how CARF International has responded to guidance from the field to create Disorders of Consciousness Program Standards; and
- Analyze how new DoC accreditation and recent research will enhance access to rehabilitation for children with DoC in the future.
Audience: This webinar is intended for all interested members of the rehabilitation team; attendees do not need to be CARF certified in order to attend.
Level: Beginner-Intermediate
Certificate of Attendance: Certificates of attendance are available for all attendees. No CEs are available for this course.
PCHC to Host Fatal Five Dysphagia Training
ODP Shares Recorded Webinar on the January 1, 2026 Changes to the ID/A Waivers
The Office of Developmental Programs (ODP) has shared ODPANN 25-114. This communication notifies all interested parties of the recorded webinar that explained the January 2026 Waiver Amendments. This webinar and is now posted on the MyODP website.
The webinar contains a brief high-level overview of Performance-Based Contracting as well as changes not related to Performance-Based Contracting that impact ODP’s Consolidated, Community Living, and Person/Family Directed Supports (P/FDS) waivers.
Please review the announcement for more details.
IPRC Webinar: Understanding CARF’s New Standards for DoC
Tuesday, January 6, 2026
1:00 pm – 2:00 pm ET; 12:00 pm – 1:00 pm CT;
11:00 am – 12:00 pm MT; 10:00 am – 11:00 am PT
Register Here
Please join us as the IPRC hosts special guest Terry Carolan from CARF International, who will share the new Disorders of Consciousness Program Standards.
Presenter Bio:
Terrence Carolan
Terrence Carolan, Managing Director of the Medical Rehabilitation and Aging Services accreditation areas at the Commission on Accreditation of Rehabilitation Facilities (CARF), has more than 20 years of experience as a provider, administrator, and educator in the human services field. Terry joined CARF after working in clinical and administrative leadership positions within Select Medical’s Inpatient Rehabilitation Division and the Kessler Institute for Rehabilitation since 2001. Terry was a CARF surveyor for 10 years and holds a degree in physical therapy from Simmons College in Boston. He also recently completed his master’s degree in business administration from the University of Wisconsin-Eau Claire.
Objectives: At the end of this session, the learner will:
- Describe recent research and guidance on the treatment of individuals with Disorders of Consciousness (DoC);
- Discuss how CARF International has responded to guidance from the field to create Disorders of Consciousness Program Standards; and
- Analyze how new DoC accreditation and recent research will enhance access to rehabilitation for children with DoC in the future.
Audience: This webinar is intended for all interested members of the rehabilitation team; attendees do not need to be CARF certified in order to attend.
Level: Beginner-Intermediate
Certificate of Attendance: Certificates of attendance are available for all attendees. No CEs are available for this course.
