Strengthening Behavioral Health Self‑Pay Collections: Best Practices & Strategies
Thursday, May 21, 2026 | 1:00 pm
Register Here

Join Heather Hearn, Chief Revenue Officer, RCPA Business Member ZMark Health, for a focused session on strengthening self‑pay collections through clear communication, consistent processes, and thoughtfully designed workflows for behavioral health settings. Co-hosting this webinar will be RCPA COO and Mental Health Services Division Director Jim Sharp.

During this session, ZMark Health will cover:

• Setting financial expectations early and with clarity;
• Normalizing collections at the point of service;
• Applying financial policies consistently; and
• Additional best practices.

As a leader in revenue cycle services for behavioral health organizations, ZMark Health will share practical insights and actionable strategies to help streamline self‑pay workflows and enhance the patient financial experience.

This session supports our ongoing efforts to improve operational efficiency, strengthen financial performance, and deliver service excellence. We hope you can join us!